Client Support

It is not possible to exchange an online order. You can return the product to us and place a new order at any time.

You may return the product to us within 7 days of reception by following the procedure indicated below.

We invite you to contact our Client Service who will notify you of the agreement and arrangement for the return. Be sure to keep the proof of return which will allow you to track the package.

The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.

We will refund the product without undue delay and according to China law after the validation of the return to the workshop. The refund will be processed using the same payment as the purchase.

A personalized product cannot be returned.

You may return the product to us within 7 days of reception by following the procedure indicated below.

We invite you to contact our Client Service who will notify you of the agreement and arrangement for the return. Be sure to keep the proof of return which will allow you to track the package.

The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.

We will refund the product without undue delay and according to China law after the validation of the return to the workshop. The refund will be processed using the same payment as the purchase.

A personalized product cannot be returned.

Exchanges of products purchased online are not accepted in boutiques.

You may return the product to us within 7 days of reception by following the procedure indicated below.

We invite you to contact our Client Service who will notify you of the agreement and arrangement for the return. Be sure to keep the proof of return which will allow you to track the package.

The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.

We will refund the product without undue delay and according to China law after the validation of the return to the workshop. The refund will be processed using the same payment as the purchase.

A personalized product cannot be returned.

We will refund the product without undue delay and according to China law after the validation of the return to the workshop using the same payment as purchase.

The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.