Purchasing online is unavailable. We invite you to contact us or book an appointment for any inquiry you may have.
Dear Delvaux Customer,
We have updated the Delvaux Privacy Policy as required by laws and regulations to improve the rules for processing personal information in our boutiques, websites and other services. The update includes "Collection of Personal Information" and "Third Party SDK". Before begin using our products and services and accessing our websites and applications, please read Delvaux Privacy Policy carefully to learn more about how we process and protect personal information and how you can exercise your rights in relation to personal information.
You can contact us directly by email at clientservicecn@delvaux.com. Delvaux Client service is available Monday to Friday 10 AM to 7 PM to answer all your questions.
Our products are handmade in our workshops in Belgium and France. Our craftsmen are exceptionally trained to respond to the call for new technologies and reach an unparalleled level of expertise.
Most Delvaux products are available for purchase on our website.
In case you are unable to find a product, we invite you to contact your nearest boutique. Our advisors would be happy to assist you with your purchase.
You may also contact our Client Service.
A unique certificate is provided with each product. This certificate contains information about your item as well as the date and store of purchase. We invite you to keep it as we do not offer duplicates.
The most sought-after Delvaux bags and accessories may require a short wait. If you would like to purchase one of these models, please click on the "Register your interest" button. We will then contact you if one of our boutiques can offer you the product you are looking for.
What could be more sophisticated than gifting a Delvaux to your loved ones? Our gift cards are not available on Delvaux.com, but we encourage you to visit the Delvaux boutique of your choice to purchase one.
Payments on our site are encrypted.
We accept: Alipay, UnionPay (Debit Cards and Credit Cards), and WeChat Pay
For more information, please contact our Client Service.
It is not possible to pay online with a gift certificate issued in store. However, you may use the gift certificate in any boutique in the issuing country.
It is not possible to modify an online order.
We invite you to contact our Client Service to cancel the order before placing a new order.
If your order has already been shipped, it is no longer possible to cancel. You can return the product to us and place a new order at any time.
You may return the product to us within 7 days of reception. You will be notified of the return agreement by email. Upon which you may contact Customer Service for further return arrangements. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.
We will refund the product without undue delay and according to China law after the validation of the return to the workshop. The refund will be processed using the same payment as the purchase.
A personalized product cannot be returned.
If you wish to cancel your order, we invite you to contact our Client Service as soon as possible.
You may return the product to us within 7 days of reception. The return agreement will be notified to you by email. Upon which you may contact Customer Service for further return arrangements. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.
We will refund the product without undue delay and according to China law after the validation of the return to the workshop using the same payment as the purchase
A personalized product cannot be returned.
Don't worry: the total shown when you place your order is final. No charges will be added to this amount, regardless of the country from which you place your order.
Yes. The creation of an account is a requirement to place an order on the Delvaux website.
Visit our registration page.
Your account will allow you to make purchases through the Delvaux website. Creating an account enables you to be identified quickly by Delvaux when you make online purchases. You can also:
- Access your shopping cart.
- Consult your online orders and download the related invoices.
- Track the delivery of your orders.
- Update your personal information.
To modify your personal details, including name, phone number and email address, visit the 'Personal Information' section under My Account.
To deactivate your account, please contact us.
If you forgot your password, click on the "Forgot your password?" link on the Login page and follow the procedure to change it. An email will be sent to you to reset your password.
For further assistance, contact us, we will be happy to assist you.
Your account will only allow you to consult purchases made online through the Delvaux website.
For purchases made in boutique, please contact us.
Keep up to date with new collections and events from la Maison Delvaux by subscribing to our newsletter. You can also follow us on social media.
We deliver the products to the delivery address specified when ordering.
We deliver to the following countries: Mainland China ONLY
Any delivery address located outside of Mainland China will be refused during the ordering procedure.
For other countries, please contact our Client Service.
Delivery terms and conditions are displayed under the 'delivery and returns' section on each product page.
We offer standard shipping for all products.
Shipping information is displayed on the product page and during the checkout process.
We invite you to contact our Client Service as soon as possible. Once the parcel has been shipped, it will no longer be possible to modify the delivery address.
Delvaux pays particular attention when preparing each order to ensure the product is delivered in new condition.
If for any reason you have received a product with a defect or damage, please contact our Client Service as soon as possible.
We take great care in preparing your order. Our bags and accessories are always delivered in their protective dustbag and accompanied by their certificate of authenticity and care instructions. They will be sent to you in an elegant box decorated with a ribbon. This refined box is then placed in a neutral parcel to keep it safe until your precious companion is in your hands.
It is not possible to exchange an online order. You can return the product to us and place a new order at any time.
You may return the product to us within 7 days of reception by following the procedure indicated below.
We invite you to contact our Client Service who will notify you of the agreement and arrangement for the return. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.
We will refund the product without undue delay and according to China law after the validation of the return to the workshop. The refund will be processed using the same payment as the purchase.
A personalized product cannot be returned.
You may return the product to us within 7 days of reception by following the procedure indicated below.
We invite you to contact our Client Service who will notify you of the agreement and arrangement for the return. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.
We will refund the product without undue delay and according to China law after the validation of the return to the workshop. The refund will be processed using the same payment as the purchase.
A personalized product cannot be returned.
Exchanges of products purchased online are not accepted in boutiques.
You may return the product to us within 7 days of reception by following the procedure indicated below.
We invite you to contact our Client Service who will notify you of the agreement and arrangement for the return. Be sure to keep the proof of return which will allow you to track the package.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.
We will refund the product without undue delay and according to China law after the validation of the return to the workshop. The refund will be processed using the same payment as the purchase.
A personalized product cannot be returned.
We will refund the product without undue delay and according to China law after the validation of the return to the workshop using the same payment as purchase.
The product must be returned in the original packaging and in the same condition in which it was delivered. Additionally, the security tag must remain intact and undamaged. We reserve the right to refuse the return of a product that is damaged or in a condition that clearly shows it has been used.
Your item has been delivered with specific maintenance instructions. Please follow the necessary recommendations mentioned.
Our workshop has an after-sales service where our specialized craftsmen repair and restore our products.
We kindly invite you to contact one of the Delvaux boutiques located in your country or drop off your item there.
Please contact our Client Service for more information.
Our workshops put all their expertise at your disposal to maintain or repair your Delvaux. Each case is unique and demands the expertise of our artisans. We invite you to bring your companion to one of our boutiques, where you will be given a personalised quote.
Our hot stamping service allows you to customise your Delvaux bags and accessories with your initials, a special date or a short message. This personalisation technique is offered exclusively in certain Delvaux boutiques: find the one nearest to you and pay us a visit.
If you would like to enjoy a special opportunity to discover our collections with a Delvaux adviser, you can book a private appointment by clicking here. Pick the boutique of your choice and the date and time that suit you. This appointment can take place in boutique or remotely, depending on your preference.
Unfortunately, we are unable to offer your chosen Delvaux product at this time. However, on the product page you can choose to receive an email when it is back in stock. It may also be currently available in some of our boutiques: simply click on "Boutique availability" for more information.
Visit our boutiques page to find your nearest store and explore the services on offer. If you wish, you can also make an appointment to discover our collections with one of our advisers.